At Jolennea Nova Chamber, your satisfaction is our priority. We understand that sometimes products may not meet your expectations, and we are here to help make the return or refund process as smooth as possible.
Eligibility for Returns
- Products can be returned within 7 days of delivery, provided they are unused, in their original packaging, and accompanied by a receipt or proof of purchase.
- We do not accept returns on perishable goods, custom orders, or items marked as final sale unless the item is defective or was received in error.
How to Request a Return
- Contact us at info@jolenneachamber.com or call us at +63 930 988 9580 within 7 days of receiving your order.
- Provide your order number, item details, and reason for the return.
- Our team will review your request and provide you with instructions for returning the product.
Refund Process
- Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
- If approved, refunds will be processed to your original method of payment within 5-10 business days.
- Shipping costs are non-refundable unless the return is due to our error or the item is defective.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately so we can resolve the issue promptly. We may request a photo of the product to expedite the process.
Exchanges
We are happy to offer exchanges for eligible items if you need a different product or variation. Please contact us to arrange an exchange and we will provide further instructions.
Questions?
If you have any questions about our refund and return policy, please get in touch at info@jolenneachamber.com or call +63 930 988 9580. We are here to help.